Technical help

technical

Do you ever find yourself saying 'I need help with my website'? If you have responsibility for your website but lack the technical know-how, Digital Design can help you in a number of ways;

  1. If you want to be able to make changes to your website instantly, without having to study or go through extensive training, we can build you a brand new content management website (CMS).  CMS websites are easy to maintain (even if you don't have much experience with computers)
  2. We can provide you with training and support to help you manage your existing website or business system
  3. We can provide technical support including bug fixes and on-going website changes/ development

We can also provide;

  • Integration  with current or new business systems
  • Content editor training and support
  • Provide consultation on search engine optimisation activities and using social media
  • Hosting* of your website and business systems

*For example, our annual support and hosting contract can provide you with:

  • The resolution and anticipation of software and hosting bugs or issues
  • A development and testing environment for your site/ system
  • Support for your pre-trained content editors 99.9 per cent uptime of your website (3 months rolling)
  • Prioritised support responses during 09.00 - 17.00, Monday to Friday
  • Fault reporting via phone, email or our support case management system
  • Access to our "support case" management system to track the status of any queries or work in progress
  • Preferential rates for future change requests / projects