Technical help
Do you ever find yourself saying 'I need help with my website'? If you have responsibility for your website but lack the technical know-how, Digital Design can help you in a number of ways;
- If you want to be able to make changes to your website instantly, without having to study or go through extensive training, we can build you a brand new content management website (CMS). CMS websites are easy to maintain (even if you don't have much experience with computers)
- We can provide you with training and support to help you manage your existing website or business system
- We can provide technical support including bug fixes and on-going website changes/ development
We can also provide;
- Integration with current or new business systems
- Content editor training and support
- Provide consultation on search engine optimisation activities and using social media
- Hosting* of your website and business systems
*For example, our annual support and hosting contract can provide you with:
- The resolution and anticipation of software and hosting bugs or issues
- A development and testing environment for your site/ system
- Support for your pre-trained content editors 99.9 per cent uptime of your website (3 months rolling)
- Prioritised support responses during 09.00 - 17.00, Monday to Friday
- Fault reporting via phone, email or our support case management system
- Access to our "support case" management system to track the status of any queries or work in progress
- Preferential rates for future change requests / projects
