The Manx Electricity Authority (MEA) website (http://www.gov.im/mea) had not been changed or updated since 2004. The MEA decided that a new design would make the website look more up-to-date and would encourage customers to use the site more regularly.
The new design needed to provide easy and comprehensive access to all relevant information via a user-friendly and intuitive interface.
Alongside a restructuring of content areas within the website, Digital Design implemented a new website layout in which the homepage was designed around a central table of 6 editable content boxes. Presently these are named;
- News
- Customer Services
- Recruitment
- Safety
- Retail
- Education
For ease of navigation, the website also features a menu down the left hand side of the page which is a common feature of all gov.im websites. On the right hand side are 4 eye-catching boxes, directing users to information on the following popular topics;
- Dial B 4 U Dig
- Meter Reading
- Energy Efficiency
- E-llan Communications
Users of the site can now quickly find information through the website, when previously they would have had to telephone the MEA switchboard.
The MEA were happy with their existing logo, which remained unchanged throughout the re-design process, although the header area of the site was updated to present the logo in a fresh way.
Benefits of the new site include;
- A reduction in the amount of time MEA have to spend dealing with counter and phone enquiries as information is now easier to find and current
- Comprehensive information on the MEA and their processes being fully accessible and downloadable 24/7
- Reduction in paper records and storage requirements
- More informed customers
- Easily updateable information through the government admin site
- Save on Postage Costs and Administration Time
- Easy Access to information for user
- Comply with recommended standards of accessibility
- Increased professional image and reputation
